Avianca Cancellation Policy
Avianca Airlines cancellation policy offers passengers the flexibility to fully manage their travel plans. You can cancel your booking any time before departure, and the airline will refund your ticket price after deducting cancellation fees. These fees may be waived under certain special circumstances. To grasp the details, please review Avianca cancellation policy outlined below:
- The passengers cancel their flight tickets within 24 hours of their booking and do not have to worry about the cancellation charges.
- The 24-hour rule applies to both refundable and non-refundable tickets.
- A passenger who has booked their flight ticket through a third party must consult their traveling agent to get their flight canceled.
- No passenger will be eligible for a refund if they cancel their booking after departure.
- Passengers unable to continue their travel for medical reasons can withdraw their booking after presenting their medical reports to the airline.
How do I cancel a flight and get a full refund?
Flight cancelation with Avianca Airline is chargeable in most cases. However, there are certain circumstances where an airline does not impose the charges and repay the full price of the ticket. Read below to get details:
- 24-Hour Rule: Flight cancelation made in the initial 24 hours of the booking is free of cost.
- Medical Emergency: Any passenger canceling the flight for a medical reason is liable to receive a full refund.
- Bereavement: If a close relative passes away, the passenger can cancel the flight and receive a full refund.
If you fall under these cases, you cancel the flight and apply for a full refund:
- Visit the official website of Avianca.
- Tap on “Manage My Booking.”
- Enter your booking details to retrieve your booking.
- Select the “cancel” from the menu.
- Proceed with the on-screen instructions and cancel your booking.
- Get the refund option immediately.
- Fill out the refund form with the required details in the suggested box.
- Explain your reason for canceling the flight.
- Attach the related files and submit your request.
If you qualify, the airline will confirm the details and issue the complete refund.
How can I contact Avianca in the USA?
To contact an Avianca agent from the USA, follow the steps below:
- Visit the official website of Avianca Airlines.
- Scroll to the bottom of the page and tap “Contact Us.”
- Choose the calling option.
- Select the USA and click on continue.
- A number (1 (866) 919-0081) will flash on the screen.
- Dial the number and follow the IVR.
- Press the key that leads to a real person on the call.
- Talk to the agent and get your query resolved.
How do I change the name on my flight ticket with Avianca?
If a passenger mistakenly writes an incorrect name on the ticket, they must correct it before check-in. To amend your name on the ticket, please follow the steps below:
- Go to the Avianca Airlines official page.
- Find the “Manage My Booking” option.
- Enter your credentials and retrieve your booking.
- Select the Name Change option.
- A form will appear on the screen.
- Enter the required details in the suggested fields.
- Enter your correct name.
- Attach the supporting documents.
- The charges will appear on the screen.
- Select the mode of payment and complete the transaction to apply the changes.
- The airline will rename and issue a new ticket for you.
