Managed IT services are a type of outsourced IT support that can help your organization save time, money, and resources with no major changes to your internal processes. In addition, managed services can also help you achieve your business goals, increase staff productivity, and reduce the risk of downtime. If you’re looking for IT support, managed services can be a great choice because they’re typically more comprehensive solutions than desk-side support. There are six main types of managed information technology (IT) services. They are helpdesk support, network support, computer support, cloud services, disaster recovery and business continuity planning, and internal helpdesk support.

Rather than just handling small troubleshooting issues and handing them off to another team when they get too complicated, an organization with IT managed services has a dedicated team that manages all aspects of your organization’s technology needs. This article will introduce you to six different types of managed IT services that can drive your organization’s success.

A helpdesk support service may also include a ticket-automation platform for streamlining your organization’s ticket-handling process. Helpdesk support can be useful for organizations with high call volumes. This can include outbound call centers, retail stores that receive inbound calls from customers requesting assistance, and service providers that receive inbound calls from customers with technology-related issues. For many organizations, the ticket-handling process is a tedious part of their daily operations. Helpdesk support can make working with inbound tickets less stressful for your organization’s staff members. This includes members of your IT team as well as other employees who may receive tickets. It also can help you ensure that all tickets are handled promptly.

More info: How to Improve the Customer Experience in IT Support