If you receive social grants through the South African Social Security Agency (SASSA), it's essential to keep your personal information up to date—especially your cell phone number. This number is used to send important updates and One-Time PINs (OTPs) for SRD (Social Relief of Distress) R350 grant applications.

Changing your SASSA cell number is simple if you follow the correct steps.

Why You Might Need to Change Your SASSA Cell Number

• You’ve lost or changed your SIM card.
  
  

• Your phone was stolen.
  
  

• You’re not receiving OTPs or SMS notifications.
  
  

• You entered the wrong number during your application.
  
  

Methods to Change Your SASSA Cell Number

1. Online via the SASSA SRD Website

If you’re an SRD R350 grant applicant, Change SASSA Cell Number you can change your number online:

Steps:

• Go to the official SRD website: https://srd.sassa.gov.za
  
  

• Scroll down to the section titled “How do I change my contact details?”
  
  

• Click on “Click here to change your cellphone number and/or email address”
  
  

• Enter your ID number.
  
  

• You’ll receive a unique OTP (One-Time PIN) on your old number (if accessible).
  
  

• Follow the instructions to verify your identity and enter the new cellphone number.
  
  

 If you don’t have access to your old number, you’ll need to follow a different verification process, usually requiring help from SASSA directly.

2. Via SASSA Call Centre

You can request a change by calling SASSA:

• SASSA Toll-Free Number: 0800 60 10 11
  
  

Make sure to have:

• Your South African ID number
  
  

• Old and new phone numbers
  
  

• Any relevant reference number
  
  

3. Visit a SASSA Office (For Non-SRD Grants)

If you’re receiving grants other than the SRD R350, such as the Child Support Grant or Old Age Pension, you must visit your nearest SASSA office in person with:

• Your green barcoded ID or Smart ID
  
  

• Proof of your old and new cell number
  
  

• Supporting documents (if requested)
  
  

Tips When Changing Your Number

• Always use a number registered in your name.
  
  

• Make sure your new number is active and capable of receiving SMS.
  
  

• Do not use someone else's number, especially for SRD grants—it may cause delays or rejection.
  
  

• Keep a screenshot or reference number of the change request for future use.
  
  

Final Thoughts

Keeping your contact details current with SASSA ensures you receive timely updates, OTPs, and grant-related information. Whether you're applying for a new grant or just managing an existing one, updating your cell number helps avoid missed payments or communication issues.