In the wake of the COVID-19 pandemic, consumer behavior has shifted dramatically, paving the way for the rise of on-demand solutions. With the surge in online shopping, delivery, and streaming services, entrepreneurs now have remarkable opportunities to cater to diverse customer needs through all-in-one platforms. 

One prominent player in this sector is Gojek. This Indonesian super app revolutionized the on-demand service market with its comprehensive app offering a wide range of services, such as shopping, food delivery, grocery delivery, taxi booking, and more. 

Gojek’s exponential growth, with orders soaring to 6600 times their regular volume over the past three years, highlights the immense potential of the multi-service platform in today’s digital age. 

Whether you’re an aspiring entrepreneur eager to kickstart your startup or a seasoned business owner looking to scale up operations, this blog is for you. This blog will explore the essential steps to launch your successful on-demand multi-service business online. 

Let’s dive in!

Steps to Start a Multi-Service Business Online

Starting a multi-service business requires careful preparation. Before you embark on this journey, there are several key factors you need to consider. Here, let's explore these essential elements to ensure a successful launch of your business: 

Conduct Market Research

Before starting a journey to launch a multi-service business, conducting thorough market research is crucial to ensure its chances of success. Start by researching the local business landscape to identify the demand for various services. Assess the competition and pinpoint what sets your business apart. 

Furthermore, engage with other local businesses to understand their needs and determine potential collaboration opportunities. Request feedback from your target customers to uncover any unmet needs or pain points in the market. 

This research will help you to decide your service offerings and pricing strategy, setting you up for success in the multi-service industry.

Know About Your Target Audience

Understanding your target audience is important for the success of your multi-service business. Your customer’s preferences and needs are key to sustaining your business operations. Therefore, it's important to gather comprehensive information about your target audience, including their likes, dislikes, and other relevant details. 

By understanding your ideal customers' needs, you can lay a strong foundation for a successful business.

Pick a Multi-Service Business Idea

Now that you've understood the market, it's time to select a service for your multi-service business. To ensure success, ask yourself the following questions: 

• What services do I want to offer? 
• Who is my target audience? 
• What will differentiate my business from competitors? 
• What resources and equipment are required? 

While numerous types of all-in-one companies exist, some are particularly common and successful. Here are some popular options: 

• Food Delivery 
• Grocery Delivery 
• Handyman Services 
• Taxi Booking Services 
• Car Wash Services 
• Laundry Services 
• Tow Truck Services 

Consider these options and choose the one that aligns best with your goals, target market, and available resources.

Create a Comprehensive Business Plan

Before start developing your multi-service app business, it's important to develop a comprehensive business plan. This plan will serve as a roadmap for your business. Here’s a list of key elements you need to include in your business plan to ensure success:  

• Company Overview: Describe your company's mission, objectives, and the range of services and products you'll offer. 
• Market Analysis: Identify your target market and outline strategies for reaching them effectively. 
• Financial Plan: Summarize your financial projections for the first year and beyond, including any capital requirements or potential investment opportunities. 
• Operations Plan: Detail how you'll manage day-to-day operations, including staffing, accounting, customer service, and support. 
• Marketing Strategy: Explain your marketing approach, including social media, content marketing, SEO, referral programs, and advertising campaigns.

Determine Your Budget and Secure Funds

Once you've determined your business plan, it's crucial to set your budget and secure the necessary funds. Estimate the amount of money required to launch your business, including expenses such as licenses, permits, equipment, and other startup costs. 

Consider applying for a small business loan or partnering with an investor to obtain the capital you need. Ensure that you have your funding secured before moving forward with your business venture.

Obtain Necessary Licenses and Permits

Before launching your multi-service app business, ensure you have obtained all necessary licenses and permits to comply with state and local regulations. Ensuring you have all required licenses and permits will help your business operate legally and avoid potential fines or penalties.

Here are some standard licenses and permits you may need for your on-demand multi-service business: 

• Business License: Obtain a business license based on your business type and location. 
• Professional Licenses: Depending on your services, you may need specific professional licenses, such as a contractor's license or a medical practice license. 
• Tax Registration: Register your business with the IRS and obtain a Federal Employer Identification Number (EIN). 
• Property Permits: Obtain permits from the local government to operate your business in a specific location. 
• Resale Permit: If your business involves selling goods, you may need a resale permit to purchase goods for resale without paying taxes. 
• Building Related Permits: Obtain any necessary building permits for construction or renovation work, such as electrical and plumbing licenses. 
• DBA License: If operating under a name other than your own, obtain a Doing Business As (DBA) license from your county. 

Invest in Developing a Multi-Service Application

Once you have a clear roadmap, it's time to develop your on-demand multi-service app like Gojek. Focus on creating a user-friendly app with intuitive navigation, visually appealing design, and all necessary features. Prioritize clarity, consistency, and user-centered design principles to ensure a positive user experience that encourages repeat usage. 

Collaborate with a reliable development team experienced in building on-demand solutions. Ensure they understand your vision, possess strong agile development methodologies, and are comfortable with iterative development for frequent feedback and adaptation. 

After development, thoroughly test your multi-service application to ensure functionality and usability. Finally, launch it on the Google Play Store and Apple App Store to reach your target audience effectively.

Create an Effective Marketing Strategy

Now it's time to promote your multi-service business. Crafting an effective marketing strategy is crucial for promoting your business. Here's how you can do it: 

• Identify Your Target Audience: Research the needs and preferences of your target customers to understand how your services can fulfill their requirements. 
• Choose Your Marketing Channels: Determine which channels, such as social media, email newsletters, or print materials, will best reach your target audience. 
• Set Your Goals: Define specific, measurable, attainable, realistic, and time-bound (SMART) goals for your marketing efforts to guide your strategy. 
• Craft a Message: Develop a compelling message based on your target audience's needs and your service’s unique value proposition to communicate effectively. 
• Track Your Progress: Monitor the performance of your marketing campaigns and make adjustments as necessary to ensure you're meeting your goals. 

By following these steps, you can create a marketing strategy that effectively promotes your multi-service business and helps you achieve your objectives.

Summing Up

Launching your multi-service business online opens doors to reaching a wider audience and a more efficient operation. By following these steps, you can establish a strong online presence, attract new customers, and build a thriving business. 

Remember, success requires ongoing effort. Continuously change your strategies, embrace new technologies, and prioritize customer satisfaction to stay competitive in the ever-evolving digital landscape.