The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) module broadens the scope of service management by focusing on the entire lifecycle of IT-enabled products and services. It delves into the cultural and team dynamics essential for successful service management, while also highlighting the tools and technologies that facilitate these processes. By integrating management practices into end-to-end value streams, this module equips ITIL practitioners with the knowledge needed to ensure service quality and continuous improvement. Additionally, it expands the traditional ITIL framework to encompass the creation of services, not just their delivery and support.

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Key Learning Objectives of the ITIL® 4 CDS Module

1. Building Effective Service Value Streams: Gain insights on planning and constructing service value streams that are essential for creating, delivering, and supporting services efficiently.
2. Integration with the Service Value System: Understand how ITIL practices contribute to the overall Service Value System, focusing on the end-to-end management of value streams and their mapping.
3. Managing Work Packages and Backlogs: Learn the best practices for managing work packages and backlogs to ensure effective co-creation of value within your organization.
4. End-to-End Service Management: Acquire the skills necessary to oversee the entire process of creating, delivering, and supporting IT services.

Who Should Attend?

The ITIL® 4 CDS module is designed for individuals at all levels of experience, from beginners to senior professionals who are responsible for managing IT services within their organization. This includes, but is not limited to, the following roles:

• IT Service Management Analysts
• IT Process Managers
• IT Service Management Consultants
• IT Operations Managers
• IT Service Delivery Managers

Prerequisites for the ITIL® 4 CDS Module

Before enrolling in this module, it's important to ensure you meet the necessary prerequisites to fully benefit from the course content.

Exam and Certification Details

To obtain certification for the ITIL® 4 Specialist: Create, Deliver, and Support module, candidates must pass an exam that assesses their understanding of the course material. Below are the key details:

• Number of Questions: 40
• Duration: 90 minutes
• Format: Multiple Choice Questions (MCQ)
• Passing Marks: 28 out of 40 (70%)
• Exam Type: Closed Book

Achieving certification in this module demonstrates your ability to effectively manage the creation, delivery, and support of IT services, making you a valuable asset in any organization focused on service excellence.